Courtyard by Marriott San Diego Sorrento Valley

“Pleasant stay. My wife and I felt comfortable and all staff members were kind and polite.”

The room was clean and private, though the air‑conditioning was a bit loud for my taste.

Frank·2 weken geleden

Everything was great, except the check‑in took a long time because of the new system.

Denise·Een maand geleden

The hotel was pet friendly, but breakfast wasn't included.

Yuan·Een maand geleden

“Good value for money”

Staff guessed why I’d need to check out at 4 AM, asking where I was headed, which felt totally unwarranted. I could be going anywhere! The parking fee also seemed unnecessary.

Ganesh·Een maand geleden

“Worth the stay if they leave you alone.”

The room. The staff. She racially profiled me as another guest, handed me his room keys, and then proceeded to blame me for her mistake. For clarity, I called the front desk on the way there to check if my room is ready. She said yes. So, when I walked in, I told her ‘we spoke on the phone and that we were ready to check in’, to which she responded excitingly, ‘yes, I was just talking to you.’ She handed me some key cards and told me my room number and told me she would comp my parking permit for the weekend. I was thrown off with the complimentary parking, that I didn’t think twice about what happened. I walked into someone else’s room. The man she mistook me for was wearing a business suit and a crew cut with a much deeper voice than mine. I was wearing shorts and a tank top. The man looks at least 10 years older than me. So, I am not sure how she thought he and I looked the same other than being Asian with glasses. I walked back to the front desk to find her on the phone with that same man. She hung up, and stated that I should have told her that I wasn’t him (as if I had known who the other man was). She proceeded to charge me for parking for both nights when I only had parking for one night. The employee’s name is Enid

Brian·2 maanden geleden