“UWAGA! Dopłaćcie te 100 czy 200zł i weźcie pokój w głównej części hotelu wg normalnej standaryzacji.”
The hotel is pretty nice, set in a quiet spot by the forest yet close to central Kudowa. The rooms look decent, though sometimes the fridge stops working, windows break, or the sheets are dirty. There’s a restaurant with very good breakfasts, and a wellness & spa floor that’s also a pleasure. The pool area and saunas are great, especially the sauna sessions with the wavy gentleman and relaxing music. (Tip: parking outside the hotel costs 30 zł per night, but if you don’t want to pay, there’s free municipal parking right next to the hotel).
But beware! I warn everyone against booking rooms in the Montana Apartments and rooms. They’re cheaper but sit right above the banquet hall where parties happen regularly (not just weekends) until 2–3 a.m. Loud music, a shouting host, and people shouting make it impossible to sleep. My wife had to sleep in the car at midnight. Calls to the front desk were ignored. The hotel even warns in an email that parties may occur, yet they let guests who are partying into that part of the building, which is an extra structure outside the hotel’s standard. Access is from the back, through rear doors where only dirty air conditioning units are on the walls and deliveries come in, and chefs have places to light. It’s a drama for lower‑category guests. There’s no elevator, so elderly people, those with disabilities, or parents with children might have a hard time. A weird smell hangs in that part of the building. Thin walls and poorly insulated doors let everything be heard, so you can hear what’s happening in the hallway and next door. To reach the pool area you have to walk in your robe around the building outside and enter at the reception, or through the restaurant – a nightmare! I’m disappointed that the reception didn’t warn us that there would be three days of parties. I would have gladly paid extra and switched rooms immediately. Luckily, the “management” agreed after intervention to give us a free room swap to the main part of the hotel. We liked that stay and have no complaints. I recommend better organization and more empathy for guests.
Krzysztof·Een maand geleden