The bathrooms were nice. Unfortunately, our experience was very disappointing. As soon as we entered the apartment, a very strong cigarette smell overwhelmed us, as if cigarette smoke still lingered in the air. Even though the apartment is spacious and the bathrooms match the photos, the odor made staying inside extremely difficult; sleeping there would have been impossible for us. We were also surprised by the surroundings, which are not really shown in the photos. From the balcony there is an area with an open, unsecured gate, which made us feel uncomfortable and unsafe. Another concern was the boiler and gas cylinder installation. Given the open gate and driveway next to the property, we did not feel the setup provided an adequate sense of safety or security. After contacting the host and having a lengthy conversation on WhatsApp, we eventually reached an agreement and received a full refund for the reservation. It was not an easy process. The host was great support in trying to establish communication, especially since some of our contact attempts and emails were initially claimed by the host not to have been received. Fortunately, the host eventually agreed to cancel the reservation with a full refund. For guests who are not bothered by a strong cigarette smell and who are comfortable with the location and surroundings, the apartment is certainly spacious and, in terms of its interior, looks much like the photos. However, these were significant issues for us and unfortunately made the stay impossible.
MagdalenaEen maand geleden