The security lady was soft‑spoken, professional, and always ready to help, but the manager was rude and had an attitude when we asked to change rooms with minimal assistance. We had initially booked one room for two people and added R400 for a family room to fit four, yet in the morning we were told that despite the app stating the room accommodates four, we still needed to pay another R400. The manager showed no professionalism from check‑in to check‑out, and I think misunderstandings like these should be discussed face‑to‑face rather than via phone, which put the security staff in awkward positions.
Lindiwe·2 maanden geleden