“Fully disappointing”
The description and the other reviews . The design of the room. Our stay at your hotel was supposed to be the conclusion and highlight of our two-week trip to South Africa, and we were very much looking forward to it. However, as our experience was greatly marred, we would like to share our experiences with you: 1. First, three email enquiries about prices and availability went unanswered. Then we received a reply from the sales manager we had also contacted, but he offered us worse rates than (which we were not aware of). 2. On the evening of our arrival, the lighting leading to our room was faulty. 3. The next day, the toilet flush was faulty. 4. Common drinks (Coke Zero, Fanta Orange) were not available or only available in limited quantities. 5. The minibar was minimally stocked. 6. The selection of alcoholic all-inclusive drinks was very limited and, in some cases, incomprehensible; for example, there was initially no (white) sparkling wine on offer. 7. The reception could not be reached by telephone from the room (telephone numbers 550 and 551: ‘User refused’). 8. The gym had not been cleaned and the treadmill in the gym was not working. 9. The animal density was also very low (‘have you seen the elephant?’). It was also a pitty that you couldn't let light into your room in the morning, as the tent curtains could only be operated by staff. All in all, the standard was not only below our expectations of a 5-star hotel in this price range, but also below our previous experiences in South Africa, and that at lower prices. However, we would like to emphasise that the staff on site were all very helpful and friendly; it was simply the above-mentioned conditions that were unpleasant and greatly detracted from our experience
Clemens·6 maanden geleden