The room was clean. We spent two nights in the villa with three people (one adult, two children). The family room was only 15 m², which already included the bathroom, so the three beds occupied about 90 % of the space. When we arrived, the owner couple welcomed us. Because we booked from abroad, the room price was listed in euros but we had to pay in forints, and the owner applied a higher exchange rate than the daily rate; after showing them the current rate we managed to agree on the correct amount. It turned out that we had to pay an extra 2000 Ft per day for the climate control. The outside temperature was 31 °C, the room was very hot, so we turned on the climate control. The reception gave us the thermostat. In the room it was at least 30 °C, so we immediately switched to turbo mode and set it to 16 °C. About half an hour later nothing changed in the 15 m² room and the climate control only blew warm air, so we reported the problem to reception. The gentleman brought us to the room and told us that we were using the climate control incorrectly and that it should only be set to 23 °C in hot weather; otherwise it would cool the room too much when we returned in the evening (we had to attend an event at the neighboring village). He set the climate control for us, and we left the villa. At 23 o’clock we returned; we had to ring because the villa closed at 21 o’clock, but the housekeeper let us in. When we entered the room we found it still at 30 °C, just like when we left. We told the housekeeper, who, when we entered the room, suggested we open a window; when I asked, she replied that the window was not there, “but that’s fine, there’s no window.” The housekeeper took the thermostat with her. Because the non‑working climate control remained on, and aside from the noise it did nothing, the housekeeper decided to turn it off after retrieving the thermostat. At that moment she said, “What the hell are you doing again?” and asked me a question.
Peter·2 maanden geleden