“Booking.com charged me for four rooms the owner cancelled my rooms upon arrival”
I never liked anything because the owner cancelled my reservation after taking payment. I need someone to address my issue ASAP and refund my money – see below. It has been four weeks since I posted my issue with Cozy Time and no action has been taken by either party – I was charged for four rooms and the owner cancelled my reservation! Brian Kelly <[email protected]> Wed, Sep 2, 8:31 PM (20 hours ago) to 6760258665 Hello – To date, I have received NO feedback or follow-up on my claim with respect to Confirmation #6760258665 for four rooms Cozy Rooms at the Gate for August 7th to August 9th. This reservation was confirmed by on via email dated July 11th and payment was charged to my credit card by of 2,560 Euro / $2,962.43 on August 3rd. Upon arrival on August 7th, after contacting the owner of Cozy Rooms, he aggressively and belligerently told me that my reservation was canceled. When I told him that I had confirmation and payment was made in stated that "confirmation does not matter." As stated in my prior emails, my family and the family we were traveling with then had to scramble to find alternative accommodations in Dubrovnik during high season. The only rooms available were at the Roxin and we each had to pay over $3500 for two rooms. After cancelling my reservation, the owner of Cozy TIme stated "you can call for a refund - I will not contest it." Below is copied my last communication with Cozy Time – they have again directed me back to . I have now reached out to numerous times and have not received any response or feedback. Please advise as to how this matter will be resolved by and how I will receive my refund of 2,560 Euro / $2,962.43. Our group is out over $10,000 for our two night stay in Dubrovnik – at this point I just want my money refunded for the Cozy Room reservation
Brian3 weken geleden