“We stayed for a wedding event and were extremely displeased from the start; the staff, room, and overall stay fell far s”
The spot was in the middle of town and close to everything. Patty, who helped set up the wedding, was consistently rude and dismissive toward our group from check‑in onward. We booked a king room advertised with a pull‑out sofa and confirmed it at check‑in, yet there was none. That turned into a big problem when a guest from another reservation was suddenly canceled and had to stay with us; we were given a cot that arrived late, had a visibly dirty mattress, and only one sheet, blanket, and pillow. We asked for more bedding because of the mattress, but it took hours to get it. We were also assigned an ADA‑accessible room even though we didn’t request it. Traveling with our 4‑year‑old son, the lower deadbolt was within his reach and could be turned by him, creating a safety issue. The next morning, most of the café’s advertised coffee drinks were unavailable due to an equipment problem. All of these minor issues added up to a frustrating stay that didn’t match what we booked or expected.
Annastasia3 weken geleden