The experience was awful—lack of organization, structural issues, and rude staff. I booked through Booking, but the payment failed. I called the hostel, and the receptionist gave me a WhatsApp number to continue the conversation. I paid via Pix and we agreed I would check in at 9 am because I was arriving in Rio in the morning. On the day of arrival, nothing that had been arranged happened. I only managed to get into the room at 3 pm after a lot of insistence and frustration. To make matters worse, when I entered the room the shower was broken: when I turned it on, water came out of the sink tap. The problem was only fixed hours later, forcing me and other guests to shower on another floor. It is unacceptable to pay for accommodation and find no basic facilities. Another absurd episode happened while I was chatting with some friends on the street in front of the hostel, outside the premises. Still, the night‑shift staff felt entitled to confront us and demand we stop talking. We were on public property! The confrontation was extremely inconvenient and showed an inappropriate stance toward guests. The most serious incident occurred when a friend and I got stuck in the hostel elevator. The impact was so strong that the door bent. Our other friends had to try to open the door to free us, and what frightened me most was the lack of any apparent system to prevent it from opening.
Alice·4 weken geleden