“15 minutes in a stinky room has led to 30 days of fighting for a refund.”
The room had a terrible odor, and because the hotel was overbooked they couldn't give me a new room; they only offered to spray disinfectant, which was the only thing they could do, so we left and booked elsewhere. The front desk said they couldn't refund immediately and told me to email the manager for a refund, but after emailing and calling many times I received no response from the location, and nobody has even acknowledged my messages. The room smelled like strong ammonia that wouldn't dissipate even when the window was opened and the room aired out.
Jeanine4 dagen geleden