“Fomos enganados,
fiquem atentos.”
The location was fine. Breakfast was terrible. The pool was dirty and unusable. The bed linens and towels were dirty and stained. Because there was no minibar in our room, we stored our food in the lodge’s fridge, and a staff member stole it. When we noticed we were in the kitchen, she asked her son to close the laundry where she had left the items, but the side door was open and we could photograph part of our belongings. Even with the purchase receipt, we had to inform the app that we would call the police to review our food. Despite having the receipts, we were told this was a lodge procedure to remove items not in the correct place and hide them until someone complains, like “I’ll take them if no one says anything.” The app was complicit in this practice. After much hassle, part of our food was returned, but the meats, sausage, and garlic bread we planned to use for lunch on Friday, 14/11/25, were not returned. Finally, when the staff returned some items, instead of an apology, she left a note with the returned items scolding us as if we were at fault, which we record as our indignation.
Álvaro·10 maanden geleden