Hotel Resonex Nago

Access to the beach was a great option, and the room was very spacious for a Japanese hotel.

Mona·Een maand geleden

“A great hotel that needs better management to make it Sing!”

Having the beach just outside the back of the hotel and it being private, jet ski rentals there as well along with a banana boat, and other options for different reasonable prices. A great breakfast included in the cost, 2 elevators that were adequate. The mini-kitchen in the room, room size and shower/bath were excellent. Having the ability to use the sauna and fitness room was nice too. The three beds in our room were awesome and the air conditioning was amazing! Hot water blasted out like a rocket going off to the moon! The picnic area was also a great place to sit and watch the ocean while eating and enjoying outdoors. The Jet ski services were great. The banana boat was reasonably priced and quite fun! It would be great if they just tidied up their area, allowed for booking from the room so you could call the front desk and arrange it! Really wanted to use the sauna and the fitness room but felt that additional prices for those services were unwarranted and not inline with other hotels that offer those as part of the booking fee. Really wanted to try to BBQ but when we called to arrange it was told another group was there and it might rain. When we went down it wasn't raining and the group was about 8 people. We were saddened about that as the BBQ smelled so good!. The hotel really needs a more active manager. Someone who can come in, make sure windows and doors are clean, check the facilities and engage with guests. On our arrival we had a shower issue what was taken care of rapidly with a room change but it was kind of left up to us to move the room, with little apology or support. The grounds need a daily tidy up, the beach needs to be swept and make it accommodating for guests. The hotel rooms are nice but need upgrades like new flooring that works with the wet environment as lots of guests like to swim in the private beach. The shower facilities for the beach were clean but need a refresh to make it look updated much like the one in the lobby! The lobby restroom was modern, clean and smelled nice. The beds are firm, and I like that, but there should be options for those that don't want such a firm mattress. The sauna and fitness rooms are available for extra fees but in our entire time being there no one used them. I think this is an underutilized aspect of this hotel and a policy shift to free use of these facilities will help improve guest satsifaction and give more options for guests to stay onsite and enjoy the hotel facilities. The dinners there looked nice but was French cuisine. When I am on a trip to Okinawa I prefer local dishes and wished they offered those options at their hotel. Breakfast was outstanding! That said the staff helicoptered around taking trays and dishes too much, they need to give guests time to enjoy their meals and collect dishes in a more time sensitive fashion. The TVs in the rooms are huge but were a waste especially for non-Japanese speaking guests! They need Netflix, Hulu, Prime TV, Apple TV or Disney+ especially for those times when you come back into the room to chill but all you have are NHK and BS options or Japanese cable TV that are not bilingual. It's such a wasted opportunity for more guest satisfaction. The parking lot needs work too!

Joshua·Een maand geleden

“まー安いからな…。”

The rooms are relatively cheap and spacious, with a great view that gives a strong resort feel.

Nobuo·Een maand geleden

“最高”

The view, amenities, and cute cats were nice, but when I slept I heard a strange noise from above.

Takuma·Een maand geleden

The location is fantastic, but although the listing promised a beautiful sea view from the balcony, the balcony door was broken and wouldn’t open. I understand the facilities are old, yet misleading descriptions and the lack of proper maintenance or repairs are unacceptable, and my feedback was ignored with no response at all.

Bo·Een maand geleden