“Extremely Disappointing Experience – Not Recommended”
Only the location mattered. I booked months ahead but ended up with a basement room that had no windows and wallpaper that looked like a prison cell. No mention of a windowless basement was ever made during booking. Paying $400 a night for that is unacceptable and feels deceptive. I asked for a room change, but the front desk staff was rude and refused. Breakfast was served in a dark, windowless basement, the food was mediocre, and the coffee was the worst I’ve ever had at a hotel. Worse still, they didn’t even leave a small bottle of water in the room—a basic courtesy many hotels provide. For that price, I expected comfort, honesty, and respectful service. Instead, I got a deeply disappointing experience. I would not recommend this hotel.
Mariam·4 dagen geleden