The breakfast was really good, offering a nice variety.
Bartosz2 weken geleden
Een ogenblik…
★★★★·Portocolom·8.6
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of typ het gewoon — “rond de 20e, drie nachten”
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Renovated Smy Portocolom offers stylish rooms with balconies, satellite TV, spacious bathrooms, and selective sea views. Set 50 m from Portocolom marina, the quiet fishing village location provides easy access to Vistamar (5 min walk) and Cala Marçal Beach (1 km). Guests enjoy a buffet restaurant serving traditional Spanish cuisine, a poolside bar, and two outdoor swimming pools.
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Hoe gasten het hotel beoordelen, aspect voor aspect.
The breakfast was really good, offering a nice variety.
Bartosz·2 weken geleden
The hotel the breakfast and staff were superb I particularly would like to mention Rosie on reception she was excellent nothing was to much for her she was so professional at her job and gave my husband and I 100% attention during our stay I would also like to mention Andrea and Marie equally as good and kind This hotel is situated perfectly in the port easy walking distance to a variety of restaurants We will be back thank you
Anastasia·2 weken geleden
The experience was very disappointing, worsened by nonexistent customer service. We stayed at Hotel SMY Portocolom from 17 to 20 September 2026. We had originally booked a Deluxe room but were finally placed in a standard room with sea view. On 25 September, I contacted the hotel via WhatsApp for an explanation about the price difference. Andrea from the Experience Service apologized for the confusion and told me the hotel would refund me once the corresponding request was received. I followed her instructions and reached out to the platform. On 11 October, the platform confirmed it had forwarded my request to the hotel, noting that its processing depended on the hotel’s confirmation. Since then, no concrete update. Despite several emails to the hotel, including one on 12 October, we received no response. Madame Andréanne Cavin, who shared the room with me and assisted me in my efforts, also tried to resolve the issue with both parties. We supplied the requested information, followed the communicated instructions, and sent multiple reminders. Yet, to date, no refund has been issued and the hotel still does not reply to our inquiries. It is unacceptable to spend so much time and energy pushing a claim when we have followed the steps the hotel itself outlined. We are not asking for special treatment, just clear explanations, serious handling, and a response regarding the price difference between the room we booked and the one we were given.
Elodie·3 weken geleden
The pool and breakfast room were great, but I wanted a room by the pool.
Rosi·3 weken geleden
Everything was great—10/10. Nothing to add.
Ahmed·3 weken geleden