Hotel Plateados Oaxtepec

“No hospedarse.”

We arrived and the staff had no idea which rooms were available; the rooms were dirty. I told them I was heading to an event and would return in the early morning, so I asked if there was a problem. They said no, that I should knock and they would open the door. When I got there, I knocked for half an hour and no one answered. I had to call them, and even then they took another 15 minutes to let me in, and the person still told me the hotel wasn’t 24‑hour. They wouldn’t let me use the parking, so I left. They said they would refund me, that I should request it through the app, then they refused. The booking platform didn’t back me up.

Carlos·Een jaar geleden

“Maravillosa”

Even though the space is small, stepping out to the pool is incredibly relaxing.

Angel·Een jaar geleden

“PESIMO”

I need my reservation money back. They didn’t honor the reservation, and when we arrived there were no rooms.

German·Een jaar geleden

“Se ve mucho mejor en las fotos, por ese precio me hubiera quedado en otro lado”

The staff were friendly and there’s parking, but the place is ugly, the area looks unsafe, and a lot of people in the garden leave trash everywhere.

Alfonso·Een jaar geleden

The facilities were clean and private, and everything was well kept.

Oriak·Een jaar geleden