King Tamar Hotel By Luxuria Hotels

We booked three nights, but on the second day the entire hotel lost power. The staff blamed city services, not the hotel, even though neighboring buildings still had electricity. We went without light for a full day, scrambling to charge our phone and heat a one‑year‑old’s formula at night. Elevators were out of order and the corridors were dark. The staff refused any compensation, offered nothing to make up for the inconvenience, and didn’t even apologize. Think carefully before staying at a place with this level of service.

Julia·5 dagen geleden

During our stay the hotel was without electricity for several hours, the reception never mentioned when it would return, and they blamed city services even though the outage was only at the hotel. In the dark, a child broke a crystal glass that was just on the table, nearly getting hurt by shards, and they cleaned it with a flashlight. At checkout we were told we had to pay for the broken glass. We refused to pay, but the sting remained. Instead of apologizing for the inconvenience, they tried to charge us more.

Julia·5 dagen geleden

We spent an entire day without power, the staff didn’t say when it would be restored, and in the common area we weren’t allowed to sit while waiting for a decision; they rudely told us to go back to our room and wait in the dark. The manager arrived with the same attitude. You can book here, but only if you’re sure nothing like this will happen during your stay, because if it does, it will be your problem.

Julia·5 dagen geleden

Zero customer focus; the staff simply didn’t want to help with anything.

Julia·5 dagen geleden

The hotel was lovely and the breakfasts were tasty, but getting there was a bit of a hassle; the view, however, made the effort worthwhile.

Olga·Een week geleden