Holiday Inn Portland- I-5 S Wilsonville by IHG

“Irritating to say the least”

I was upset during the stay, so I didn’t enjoy the facilities or anything else. I was annoyed by the check‑in process and how I lost several hundred dollars on the 41‑night stay. The front‑desk staff told me I would get a refund for the room I had paid for on Booking, but when I canceled and rebooked a different room at the desk because the original wasn’t available, I still haven’t received the money back after over a month. It’s about $300 that I could have used weeks ago, which is frustrating and not impressive.

Rudena·2 maanden geleden

“WARNING- NOT WHAT YOU'D EXPECT FROM A HOLIDAY INN”

The beds were comfy, the shower had good pressure, the room was clean, and the AC worked. I was double‑charged for the room and still waiting for a refund. Many fees disappeared, but some “mystery” fees are still pending four days later, and the hotel says it can’t see what they are for. Breakfast was not included even though Booking says it is, and I was charged $14 per person for a continental breakfast that is normally free at other mediocre hotels in the country. Also, there was no microwave in the room, which was odd.

Jessica·2 maanden geleden

The location was near my friends. The breakfast was a mess; it was supposed to be included, but I was told it wasn’t and had to argue over a $14 poor continental breakfast.

Vincent·2 maanden geleden

“Meh!”

The experience was just okay, nothing special. They claim to have facilities for handicapped guests, but none exist, and the bed was a nightmare.

Mairi·2 maanden geleden

“Roof leak”

The roof leaked, forcing us to move rooms at 11 pm; we were offered a supposedly haunted room or a pull‑out for the kids, and they refused to refund us.

Tiffany·2 maanden geleden