Vela Phu Quoc Resort

l'hôtel est très bien situé à 2 pas d'une jolie plage très propre. vélos gratuits pour se balader

Nathalie·Een week geleden

“Assez déçu 😞”

Le petit déjeuner est très varié et copieux Merci à madame crêpe qui nous a régaler avec sa recette La piscine est sympa (lorsqu'elle est nettoyée) L'emplacement à deux pas de la plage qui est magnifique L'hôtel met à disposition des vélos gratuitement, ce qui est pratique pour pouvoir se déplacer le soir et aller manger dans des restaurants, un peu moins cher dans la ville Le personnel est sympa, empathique et agréable. LE GROS point faible LA PROPRETÉ WC bouchés que mon conjoint a dû déboucher à la main ! Je suis désolée mais ce n'est pas du tout digne d'un 3 étoiles Lorsqu'un hôtel fait le ménage 1 jours sur 2 de manière très succincte Salle de bain salle Le personnel casse les objets personnels et les reposent comme si de rien était LE POMPOM DU POMPOM ON NOUS A FAIT PAYÉ LE LAVAGE DES DRAPS CAR LA NUITS NOUS AVONS SAIGNÉ DU NEZ + TRACES DE crème solaire. Il s'agit d'une expérience inédite pour nous qui avons voyagé dans une multitudes de pays

Laura·Een week geleden

The hotel is conveniently located right next to the beach, with a beautiful, well‑maintained area, good access, plenty of cafés, restaurants, and 24‑hour shops nearby. There is a convenient bike parking and a pool that is cleaned daily. A special plus is the cute cats and dogs on the grounds that create a cozy, homey vibe. The staff are all friendly, welcoming, and responsive, always ready to help and quick to address any issue, such as when an insect appeared in the room; they also provided an umbrella and replenished water and coffee daily—even though room cleaning wasn’t done every day. Overall, the location, grounds, and staff left a very pleasant impression. However, the room’s cleanliness was questionable: floors had dust and a sandy feel, the duvet had several holes, and the glasses were not very clean—we had to wash them ourselves. The soap and shampoo dispensers looked unappealing, so we didn’t use them. The room was somewhat outdated, cleaned only every three days. We spotted a large cockroach once; staff reacted quickly but the impression remained unpleasant. Breakfasts were not appealing overall—only the fruits were truly tasty. The house rules with warnings about extra charges felt quite strict; we would have liked the same level of attention to room cleanliness.

Andrey·2 weken geleden

The staff were absolutely amazing 👏, incredibly helpful and friendly, especially the reception team. They were very sorry to see us leave 😢. We only stayed one night because we had already booked another place. Paul & Yvonne from Ireland 🇮🇪 🤩

Paul·3 weken geleden

“Prachtig hotel, maar.....”

The staff are very friendly. The reception trio—Yen, MiAnn, and Trang—are always ready to help, often chat, and listen to comments. I was there just before the busy season in November, so there was a lot of work and machine noise. The pool was empty for a few days, rooms were cleaned, but there was a lot of dust and sand. Surrounding hotels are also preparing. Phu Quoc feels like a construction site, even at the airport. The rooms are fine, some need airing out; the pool was nice when it was filled. Breakfast is good. The garden is beautiful… and a lot of work goes into it. The beautiful Ong Lang beach is just around the corner. On the downside, there is some construction debris everywhere, in corners and spaces across floors up to the 8th, which is sloppy for a hotel. A shed right in front of the reception holds construction waste like boards, tiles, tools. The fitness area is as dusty and old as it was two years ago and could double as storage for pool beds that are now on a path to a room, with equipment that could go to a hardware store.

Koos1007·3 weken geleden