Marco Polo Dhaka

Good. Far away but good

Asif·4 weken geleden

“I had planned to stay more but i didn’t because of these reasons”

Location of the property was excellent and the staffs at the gate door were very helpful and kind but I don’t like service of the internal staffs and receptionists staffs were very mean. When I entered the washroom it made me felt disappointed because of the washroom door lock which was not good, it was shaking and I suffered to lock the door properly from inside the wash room another reason is the hose pipe attached to the commode was very sharp it’s can cut anybody’s hand I also attached the picture of the pipe. My third complain is I ordered water but delay and that’s why I bought water bottle from outside and they delivered water bottle after I bought from outside so i don’t need to use their water bottle but still they charged money from me for the water bottle which i didn’t use , I told in the reception that I already bought water so i didn’t use yours but told me I have pay for that whether I use it or not . Lastly the mini fridge in the room was not working . I have to mentioned that in my life in Bangladesh and outside of the country I used several times but I never experienced such kind of behaviour ever which I got from this hotel and that was i checked in the hotel at 2.30 pm at 11 th October because when I booked the room they messaged me to checked in 2 pm , I agreed but today I mean 12 th October they called me to to informed me to checkout the room at 11.20 am I told them that can I check out 12.30 they told me they charge extra for extra time that’s why I checked out exactly at 12 pm but in other hotels in the country and abroad also they never charged me for extra time

Ismail·Een maand geleden

“Lovely hotel enjoyed my stay here.”

I had a very comfortable stay at Marco Polo with no headaches; everything worked fine, from the Wi‑Fi to the AC and TV, and the staff were all friendly and professional. However, the breakfast menu was repetitive day after day, which made it boring, and the gym was closed for renovations the whole time, so a refund should have been offered for that inconvenience.

Mohammed·Een maand geleden

“Marco Polo Dhaka is as dishonest as the day is long.”

I enjoyed escaping from this terrible, terrible experience. After traveling internationally for over 40 years, I’ve never seen a hotel more corrupt; I paid for three rooms but only received one, with no refund for the other two, and my guests were charged for a room even though I had booked it myself. I fought to get my guests’ money back, and one of them ended up sleeping in our hired car. When we returned after a drive, we were checked out twelve hours early. Avoid. Avoid. Avoid!

Paul·Een maand geleden

“Abysmal, dishonest, unprofessional, vindictive.”

I enjoyed leaving this dishonest establishment. After traveling internationally for over 40 years, I’ve never seen a hotel more corrupt; I paid for three rooms but only received one, with no refund for the other two, and my guests were charged for a room even though I had booked it myself. I fought to get my guests’ money back, and one of them ended up sleeping in our hired car. When we returned after a drive, we were checked out twelve hours early. Avoid. Avoid. Avoid!

Paul·Een maand geleden