Nothing I liked, and we checked out immediately after walking into the room. I am writing to formally lodge a complaint about my check‑in today. We booked a Deluxe King Room with a Window, but the reception staff gave us a room with no window at all. When we raised the issue, the receptionist was incredibly rude, dismissive, and completely unhelpful. Instead of fixing the mistake, we were met with a hostile “take it or leave it” attitude. Because we did not receive the room tier we paid for, the service was unacceptable, and the room was smelly and dirty.
MikeEen maand geleden