Nothing positive at all. The building looked dilapidated from the start, with large parts of the façade paint flaking off. We assumed the exterior might be a bit rough, but when we entered our room we found a family already inside, so we apologized and left. The staff had assigned the room without checking it in. When we moved to a second room, the bathroom was covered in black mold, the curtains were torn and stained. We told them it was unacceptable and demanded a new room. The third room still had black mold in the bathroom, dead silverfish, and hair in the shower. We were already exhausted, having been awake since 04:00, and the time was late. We asked for a refund so we could book elsewhere, but they said it wasn’t possible. We looked around for other nearby accommodations, but none were available without costing several thousand for a night. We decided to stay one more night and try to find a new place the next day. The next morning we went to reception and told them we might not return, so we left our key but asked them not to check us out if we hadn’t found something else. They agreed and said we could call back. Later that afternoon we called again to say we would return, but they claimed we had already been checked out and all rooms were occupied. They ended up booking us a room at their other hotel on Lidingö, which turned out to be completely fine; the room was fresh and clean.
Tjärnström·Een maand geleden