goSTOPS Kasol PLUS, Manikaran Road - Private Rooms & Dorms

“Value for money but could have been slightly better”

The quadruple bedroom was good, but we were restricted from using the terrace, the snooker table was missing a black ball, rooms lacked heaters, and the lunch and dinner menus were disappointing.

Snehdeep·3 weken geleden

Good stay.

Saravanan·3 weken geleden

The property and staff were fine. Food was lacking.

Rajat·2 maanden geleden

“Its was okay okay. Not satisfied”

Only the food mattered. According to price, the quantity for the thali item is less. The waiting area was overcrowded because the front desk person didn’t allow early check‑in, so guests had to leave luggage in the living area. We asked for a mountain view, but the room was on the 1st floor with a construction side view. We wasted the amount for 2 days. No room‑service food was available; we had to go to the 5th floor for pickup. When I asked for a wine glass from the front desk, the bar was beside him and he denied it even though we said we would pay. So it was a total waste of money to stay in a basic room with basic facilities. You guys need to enhance the facilities and the living area for luggage. They should work more on engaging activities; live music only happens on Saturday evenings. So that’s what the guests are paying for.

K·5 maanden geleden

“Replace your receptionist with AI chatbots and save yourself some money and us some time.”

The bathroom was good and clean. The check‑in process was excruciatingly slow, taking around half an hour. Why do I have to install an app to check in, unlock my door and locker? It’s more tedious because the receptionist waited for our data to upload. The staff, especially the receptionist, was not at all helpful. My bed wasn’t cleaned when I got to my room. I asked the receptionist, and he said “hmm” but then nothing. I had to find the cleaning staff myself and have them make my bed. I highly doubt they gave me fresh sheets because the creases were visible in the bedsheet after they were done. Then in the evening the curtains in my bed broke. I told the receptionist to send someone ASAP and his response was a resounding “hmm,” as if he couldn’t be bothered to listen. When no one arrived after half an hour, I called the receptionist’s number, which he didn’t pick up. I haven’t had this bad an experience from a chain rated this high.

Swapnil·5 maanden geleden