“Unacceptable dirt and neglected issues in the room.”
The location was perfect for our short stay and the bar staff were friendly, but the room’s cleanliness was unacceptable (Churchill); the shower gel, shampoo, and conditioner bottles were empty, we found unknown debris in the shower, the fan was broken (fixed with brown tape) and covered in dust, surfaces hadn’t been wiped properly, the kettle and coffee machine held old water, a used hair tie was in the kitchen, all the lampshades were wonky, the walls needed repainting, and the place really needs more care and attention; also, many flights of stairs made it hard for heavy luggage, and on departure we had to step over laundry bags to exit; for £189 per night with no breakfast option I expected at least a clean room; I emailed management but have received no response except that the item I left in the fridge was not there, so I guess the cleaners threw it away.
Natalie·Een maand geleden