“A highly overpriced hotel with serious security concerns, poor amenities, disappointing food, and unprofessional, unhelp”
The hotel was clean, but our experience was a major let‑down, especially regarding safety. Someone could reach our balcony from another terrace using a chair and potentially enter our room, raising serious security concerns. Feeling safe should be a basic expectation, and this was simply unacceptable. The in‑room amenities were far below expectations: no coffee machine, and towels, slippers, and bathrobes were missing or of poor quality. For the rates charged, the lack of basic comfort and attention to detail was disappointing. The location was not particularly central, especially when compared to other hotels that offer more competitive prices in better areas. The overall experience did not justify the price. Since we missed breakfast, we had an omelette at the lobby bar instead; both the quality and presentation were extremely poor, and the price was outrageously high for what was offered. It was hard to understand how such a basic dish could be served at such a low standard and at such an excessive price. To make matters worse, the staff were neither helpful nor solution‑oriented, displaying a cold, indifferent attitude rather than genuine hospitality or any real effort to address our concerns. The lack of professionalism and willingness to help made an already disappointing stay even worse. Overall, this hotel failed to meet even the basic expectations in terms of safety, room comfort, food quality, and service. The security issue was by far the most serious concern and should not be overlooked. Considering the high prices and the poor quality of the overall experience, I would not recommend this hotel; it was certainly not worth the money.
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