“Very disappointing stay ay Hotel Grand KEK Chennai”
Nothing to like about the property. I had booked a deluxe room in this hotel for 1 night at double occupancy. Due to unexpected reasons, I couldn't travel and my wife stayed, and due to unexpected circumstances, had to extend her booking for 2 more nights. She arrived late at night and was given a room with damp walls and leaking paint. She was moved the next day to a better room. The room she got doesn't match the pictures in the advertisement. They don't have hairdryer, bathtub, city views, toilet rolls, as was written. Choppy Internet and calls got disconnected. TV also had unclear picture. A buffet breakfast was mentioned in , which was not available. She was charged Rs 500/day for a small dog. But there is nothing for the animal (bowl for water/food). Moreover, when she left the room with the key, the light and fan went off, keeping the dog in total darkness. The breakfast/ housekeeping staff are nice and helpful except Ravindran who broke the vari dog crate handle and was unapologetic. The price charged for the food way higher than in the food menu. Moreover, the room rates posted were also higher (which I paid) than the room charges mentioned at the back of the restaurant menu. The hotel is a scam When my wife addressed these issues at the reception, the front desk guy Surya, told my wife that she can leave if she is not happy. I think it's quite rude for a hotel front desk staff.
Saptarshi5 maanden geleden