YENİkapı

“Mécontent”

Nothing, they are not serious. Since I paid for my reservation, the hotel never responded to my late check‑in request; I wrote to warn them, they didn’t reply until I reported it to Booking, after which they answered the same day. Arriving at 1:30 am, no one was at the reception; I called but no one answered. I was left alone at the reception all night without access to my room, and I ended up leaving without anyone receiving me to pay for another hotel around 3:30 am; honestly, they are not honest.

Ngunza·Een maand geleden

Nothing. I booked the hotel at 12 am, got immediate confirmation, but when I arrived there was no one. I asked to cancel the reservation, but they replied you can check in at another time. The next day I was flying out of Istanbul, and in the end I didn’t get a refund even though I was never checked in. I’m waiting for booking support because this feels like fraud; the hotel doesn’t answer phone calls.

Nikolai·Een maand geleden

“Very Bad Experience”

Worst behavior. Rude Behavior

Shahid·2 maanden geleden

“Как могут обманывать ...”

The hotel had no staff for check‑in, so I waited more than 4 hours and had to find another hotel because it was night. Resolve the issue with the illegally charged funds. The staff were absent for check‑in for more than a day and didn’t answer calls or texts.

Ivanov·6 maanden geleden

“Very very very bad, unfair,”

There is not any thing good about this suit. When I entered the Yenikapi hotel I shocked really such famous website of introduce this property ? It was not a hotel it was a suit and its name was trio suit. Very very messy,old and dangerous without Wi-Fi and elevator. The staff were 2 angry man. They forced me to pay extra money in cash. I had paid money in website but they told they did not receive money and they wanted me to pay 1200 TL. I told I can pay with my card. They told just cash. One of them came with me until the ATM near the street and check my cash. I had to pay cash them. They were very dangerous people. It was night and I do not trust them. I called my friend to pick up me outside the hotel. Very Very Very bad. Do not book there. Dangerous. There is not any thing good about this suit. When I entered the Yenikapi hotel I shocked really such famous website of introduce this property ? It was not a hotel it was a suit and its name was trio suit. Very very messy,old and dangerous without Wi-Fi and elevator. The staff were 2 angry man. They forced me to pay extra money in cash. I had paid money in website but they told they did not receive money and they wanted me to pay 1200 TL. I told I can pay with my card. They told just cash. One of them came with me until the ATM near the street and check my cash. I had to pay cash them. They were very dangerous people. It was night and I do not trust them. I called my friend to pick up me outside the hotel. Very Very Very bad. Do not book there. Dangerous

Masume·7 maanden geleden