Overall, the stay was good. Reception staff were very helpful, and the kids’ area was nice. The site is pleasant, surrounded by nature, and offers space for small children. Yet the place shows some neglect: a hole in the wall above the bed that could be patched up, a broken shower gel holder that’s easy and cheap to replace. Breakfast was decent, but there were several unacceptable issues for a four‑star hotel—evidence of poor staff management and organization—such as a basket of visibly rotten fruit (including grapes), stale croissants, chocolate cakes that had already melted and dried, bread that wasn’t fresh (and wasn’t reheated after freezing, which could be an option), and a lack of cheese and cold cuts replenishment (the staff stood there doing nothing).
Francisca·5 dagen geleden