1 twin bed
Bedden 9.1/10 · genoemd door 18 gasten
“Comfy Srat”
The stay was comfy and cozy with a very helpful staff. I really loved it and would love to stay again on my next trip to Mathura.
“It was terrible!”
The hotel was clean and of good quality, but a handful of issues ruined my visit and I won’t return. First, the price on the booking page differed from the amount the staff demanded at check‑in; they ignored the rate shown in my personal account and asked me to pay a large sum. Second, they claimed breakfast was not included, only to later admit it was, after I argued. Third, there was no drinking water in the room and they charged for it. Fourth, the room wasn’t cleaned at all. Fifth, the “taxi for the whole day” service was a sham: I was told it would cover three destinations, yet the driver didn’t wait for the temples to reopen and rushed me through two spots in four hours before heading home. He then tried to overcharge me, claiming the fare was 3,500 with everything included, but later demanded an extra 1,000 for gas, 200 for parking, and even asked me to pay for his food. The hotel owner initially offered a complimentary stay at a nicer hotel that evening, but later behaved poorly. When I asked for help arranging a regular taxi, he said they could only provide the 3,500 option and warned me that finding one on the street was unsafe. When I inquired about which taxi apps work in the city, he replied “None!” which is false—three apps do operate there. I confronted the manager, demanding to know why he would deceive guests and ignore their safety.
“Okay hotel with mold in the room”
The reception staff were friendly and helpful, and the beds were comfortable enough to sleep well. However, the room smelled strongly on arrival and had visible mold around the window area; I had to run the AC at full power for about 30 minutes to clear the odor. The hotel should address the mold and improve ventilation, as this can affect health. Overall, an average stay with room for improvement.
“Good hotel”
The staff were very polite and the hotel sits in a great spot, everything was perfect.
The room was not up to par.
“Comfy Srat”
The stay was comfy and cozy with a very helpful staff. I really loved it and would love to stay again on my next trip to Mathura.
“Good hotel”
The staff were very polite and the hotel sits in a great spot, everything was perfect.
“It was terrible!”
The hotel was clean and of good quality, but a handful of issues ruined my visit and I won’t return. First, the price on the booking page differed from the amount the staff demanded at check‑in; they ignored the rate shown in my personal account and asked me to pay a large sum. Second, they claimed breakfast was not included, only to later admit it was, after I argued. Third, there was no drinking water in the room and they charged for it. Fourth, the room wasn’t cleaned at all. Fifth, the “taxi for the whole day” service was a sham: I was told it would cover three destinations, yet the driver didn’t wait for the temples to reopen and rushed me through two spots in four hours before heading home. He then tried to overcharge me, claiming the fare was 3,500 with everything included, but later demanded an extra 1,000 for gas, 200 for parking, and even asked me to pay for his food. The hotel owner initially offered a complimentary stay at a nicer hotel that evening, but later behaved poorly. When I asked for help arranging a regular taxi, he said they could only provide the 3,500 option and warned me that finding one on the street was unsafe. When I inquired about which taxi apps work in the city, he replied “None!” which is false—three apps do operate there. I confronted the manager, demanding to know why he would deceive guests and ignore their safety.
The room was not up to par.
“Okay hotel with mold in the room”
The reception staff were friendly and helpful, and the beds were comfortable enough to sleep well. However, the room smelled strongly on arrival and had visible mold around the window area; I had to run the AC at full power for about 30 minutes to clear the odor. The hotel should address the mold and improve ventilation, as this can affect health. Overall, an average stay with room for improvement.
