“We left 2 nights early and paid for alternative place at our own expense despite having fully paid h”
Sunset. During almost three weeks of travel, this was the only property where we contacted , requested assistance, looked for alternative accommodation and ultimately left before the end of our stay. We did not make this decision lightly. The main issues were: • Dirty and unpleasant pool water. • Extremely hot master bedroom despite running the air conditioning continuously. • Poor sleep due to heat and inadequate curtains/blinds. • Ants in the kitchen, multiple insect bites, and hygiene concerns. • Privacy concerns. • General maintenance issues throughout the property. The pool was one of the main reasons we booked this villa. Unfortunately, it was not in a condition that allowed us to enjoy and relax as expected. The master bedroom remained excessively hot throughout our stay. Regardless of whether the air-conditioning units were technically functioning, the room could not be cooled sufficiently for comfortable sleep. After several nights, we were exhausted. The kitchen looked attractive in the photos but was very unpleasant to use. It became extremely hot, ants appeared quickly around food, and we found mould/fungus inside the kettle and coffee machine. We washed all kitchen equipment before use. Our biggest concern was privacy. When we arrived, we were told that nobody lived on the property. However, during our stay it became apparent that a male staff member had access to facilities immediately adjacent to the bedroom area and was moving around outside the bedroom windows. Given the inadequate curtains and the excessive heat in the room, this significantly affected our comfort and sense of privacy. After our first night, we contacted Booking because we were already unhappy with the situation. We requested a refund for the two nights so that we could leave earlier. This request was refused by owner. We came to Seychelles to relax and finish our holiday on a positive note. Instead, we left the villa early
Jennifer3 maanden geleden