“Decent.”
THANK YOU LARRY! I had a terrible encounter with one of the front desk receptionists. The Asian lady didn’t even try to help. I had booked months ahead, and when I arrived around 7 pm on Friday she asked for the name on the reservation, I gave it, and then she said, “I don’t have you down for any reservations today.” I showed her the confirmation from the booking app and she immediately said this isn’t our reservation, just stared at me. Larry came over and she asked him to help me as if I were a nuisance. While Larry was assisting, she wrote a sticky note to Larry as if I wasn’t right in front of them. I felt so upset and she offered no apology whatsoever. I contacted the hotel and the person who helped me called right away! The issue was resolved after 20‑25 minutes. I disliked how she kept glancing at Larry’s computer after she brushed me off. Please give Larry my best regards, but I won’t book here again after this inconvenience.
Vanessa·Een maand geleden