“My Disappointment”
The room and building had a decent aesthetic, even though there was a lot of minor damage and dirt around; however, a staff member pressured me into accepting a downgrade to a room I’d already paid for. Despite telling them when I’d arrive, they weren’t ready and I had to wait while they mentioned a customer who hadn’t checked out, a faulty toilet, overbooking, and briefly a suite without explaining why I couldn’t get it. They promised reimbursement but kept giving vague answers about how much, how, and when, and eventually handed me a long room with two beds (one single, one double) that lacked the features of the $190 suite, which had a bathroom, kitchenette, TV, cabinet, and wardrobe. I know this because I’d stayed in a suite the night before and was calm and willing to accept any alternative; on the day I booked, the suite was $190 and the Twin Double was $95, and the worker who pressured me was named something like Leo.
Troy·Een maand geleden