“Dirty bed, spiders, bugs”
Extremely unhygienic and dirty. I think my room had bed bugs, or at least the bed was very disgusting (see pictures). The toilet brush was covered in old toilet paper. I immediately contacted the host about the situation, I event sent the pictures so they knew exactly what was going on, but nobody even bothered to show up and inspect, they didn’t offer a new room or any alternative/help of any kind. I didn’t spend the night and booked a new hotel, unfortunately I didn’t get a single euro back from them. Even booking com assisted in the refund process and granted me 50% back from their own pockets, the host was not understanding at all. As they do not see any problem with the state the room was in, I would not assume that they have changed anything about it
Bernhard2 weken geleden