I want to emphasize the seriousness of the issue I reported during my stay. The handle/structure of the bathroom was detached at the bottom and protruded outside the bathroom area. Additionally, there was a water leak that caused water to spill onto the floor. I reported this immediately to hotel staff, but it was not fixed. During the two days we stayed in the room, the problem persisted and the only action taken was to place a mop to collect the water. I consider this an inadequate solution for a hotel of this category, especially when the situation posed an obvious risk of accident and fall. In the room there were also a child and an elderly person, increasing the danger. Either could have slipped and been injured. What worries me most is not just that the defect occurred, but that after reporting it promptly, the hotel failed to take the necessary steps to correct it and ensure our safety during the stay. Therefore, I request that my complaint be re‑examined by management and that I receive a concrete response about the measures taken and the compensation the hotel deems appropriate for the service received.
Ceballos·Een maand geleden