I was disappointed by the manager’s unprofessional conduct. We called on the arrival day because the bathroom was dirty with hair on the floor and the sheets were filthy, so we had to change the sheets ourselves and make the bed. When I asked for a discount, they said we would discuss it the next day. On the departure day the manager didn’t show up, and the staff charged us, claiming the manager had told them not to charge for parking or breakfast – which we refused, knowing the negative reviews. I kept insisting on speaking to the owner, who said she would come later and that I should call back. I’m still waiting for her call. The reservation fee was taken from my credit card. I find it shameful that a manager neither shows up nor calls a customer who has had problems. I would not recommend staying here.
Valentina·Een maand geleden