MOTEL STUDIO A

I was charged at the motel entrance even though I had already paid online.

Leonaedo·2 maanden geleden

“Fui enganado!”

They pulled a fast one on me: I booked a top‑suite, but on arrival they claimed the pool was broken and tried to shift me into a cheaper, lower‑rank room that was actually pricier than my original booking, even though the app showed a lower rate. I ended up queuing through the app to secure the cheaper price. When I finally got to the room, nothing worked and the bathtub was disgusting. They list low prices online, then tell you there’s an issue with your suite and push a more expensive, inferior room. When I asked why I wasn’t warned earlier, they said they’d forgotten. I wouldn’t recommend this place to anyone, not even my worst enemy.

Dyego·3 maanden geleden

I booked the best suite through booking, but when I arrived, they told me the pool was broken and hadn’t informed me beforehand, claiming they had forgotten to notify. Then they tried to rent me the second-best room for about 100 reais more than the most expensive one, even though the app listed it cheaper. I had to book a duplex through the app to pay less. When I got to the room, nothing worked: the AC, the controls, the bathtub was dirty, and there was outside noise. They advertise at a low price to attract guests, but then claim a defect and charge a higher rate. I don’t recommend it; I had high expectations and was very disappointed. The place isn’t clean, the service is bad, nothing works, and there is zero comfort.

Dyego·3 maanden geleden

Nothing positive. Everything negative.

Rodrigo·3 maanden geleden

“Atendimento péssimo”

The service was terrible, and the staff were unhelpful.

Gilson·4 maanden geleden