SpringHill Suites by Marriott Cottonwood

I found the service very good, the staff friendly, and the breakfast plenty.

Elton·Een maand geleden

“Horrific Management/Customer Service”

Everything about my visit was ruined by the front desk’s bad communication and the management’s lack of response. We arrived mid‑afternoon, booked a King Suite, and after checking in we were handed keys to the wrong room. When we pointed out the error, the front desk agent Alec insisted it wasn’t a mistake, said they were out of king rooms, and that we had been booked elsewhere. We expressed our frustration at not being informed earlier, and a heated argument followed, which Alec handled unprofessionally. We asked for a manager and a refund, claiming we wouldn’t stay because the room was wrong and the hotel was unaccountable. Alec told us no refund would be given because we were within 48 hours of booking, shocking us since the contract was breached by not providing the booked room. He casually suggested we call back in the morning. We left, called the next morning, and were told a manager would be there by 9 AM and would call us, but we never received that call. Later we spoke with a manager who insisted the hotel made no mistake and that we hadn’t chosen the room, a blatant lie contradicted by our booking printout stating “King Suite With Trundle Sofa.” She then refused a refund and hinted we could contact the general manager. We instead reached out to support and are now getting a refund. This was a disastrous failure of hospitality and management, with zero accountability; the hotel should be severed from its Marriott affiliation.

Cody·Een maand geleden

“Best Hotel in Cottonwood!”

The rooms were set up very efficiently. It was the best layout I have ever experienced in a Marriott hotel. They were extremely clean. 10/10 would stay here again if I’m back in town. Staff were all kind and welcoming

Kelsie·Een maand geleden

Todo estuvo muy bien bonito hotel

Jose·2 maanden geleden

“Beds and breakfast were great but not happy about the lack of a pool and the hotel is outside town and kind of in the mi”

The breakfast was phenomenal, offering cooked oatmeal, frittatas, scrambled eggs, the best bacon we've ever had, and more. The beds were comfortable, though the pull‑out couch was a trundle bed. The pool was dry, which was the main reason we chose this hotel; they suggested using a nearby Hampton Inn a few miles away, but for a short stay with little kids that wasn’t practical.

Kim·3 maanden geleden