The only positives were the location and the staff; everything else was a disaster. The hotel seemed non‑functional: the main pool was closed and filthy, which might explain why I was upgraded to a villa with a pool that was in terrible condition. There was no water in the kitchen or bathroom; after several requests, water appeared but only cold for two days. The walls were in awful condition, the bed linen was dirty, and the villa’s entrance was through another unfinished villa. Because of all this, I had to leave on the second day and book another hotel. I asked for a refund for the remaining five nights, but the hotel gave me nothing. I had to pay again for a normal stay elsewhere. It used to be a nice hotel, but now it isn’t; the only good things are the location, the view, and the staff, but that isn’t enough when there’s no hot water and the conditions are bad.
Oleksandra·5 maanden geleden