After waiting for hours, it was impossible to reach the host. Booking moved us to another apartment at an extra cost. Late, the host called apologising because he had lost his phone. The interaction with him was polite and friendly. It’s understandable that emergencies happen, but it’s baffling that someone who rents out apartments has only one phone to contact guests. I sent several emails through Booking and to the accommodation’s personal email, besides calls and WhatsApp messages. As the host, he knew guests were arriving that day and only needed to send me the locker code, since he had all my details. He could have used another method. Nowadays, if you lose a phone there are many ways to reach someone. My personal experience was not good. I hope this helps prevent the issue from happening to another guest.
DavidEen maand geleden