“Completely unprofessional and unreliable”
Unfortunately, our experience at Zen Home Zone was terrible. Even though our booking was fully prepaid and confirmed, no one appeared to let us in or welcome us. We tried contacting the property multiple times, but their replies were sarcastic and completely unprofessional, showing no intent to help. We were left without accommodation in a foreign city while also dealing with health issues, which made the situation even worse. We had to find another hotel at the last minute, which was much more expensive and not available for all the days we had planned. Although we eventually received a refund, the overall experience was extremely disappointing and stressful. I would not recommend this property to anyone—unacceptable behavior and total lack of professionalism.
Stathis·11 maanden geleden