Sea Mountain Nude Resort & Spa Hotel - Adults Only

“We went there with some reservations but within few minutes of checking in we were free birds enjoying to the fullest. T”

Everything from the facilities to the staff is great. The staff are very friendly and the vibe just puts you in the right mood.

Kartik·Een maand geleden

I always love staying here and am already planning another visit.

Rutledge·5 maanden geleden

“Overall, this was an extremely disappointing and stressful experience”

We think we would have liked the place if we had actually stayed there. We booked and fully paid for the reservation—payment was successfully charged by the platform. Shortly after, hotel staff urgently asked us to call them because they claimed they had not received the card details and insisted we provide our credit card information over the phone and pay again. Booking had already charged us in full. As a rental business owner, I know Booking normally forwards payment details to the property later, but the hotel staff seemed incompetent and turned this into a major issue. They told us we could not check in unless we paid again. I asked for a refund, but they refused to process it until they received full payment again from Booking. I spent a lot of time communicating between the hotel and the platform. Even Booking reps were surprised by the hotel’s behavior and lack of understanding. The hotel staff suggested it was our fault for booking. Dear hotel management, you choose which platform to sell your rooms on; it is your responsibility to resolve payment matters with your distribution partners, not the customer. Guests should not be placed in the middle of such disputes. I also want to emphasize that requesting full credit card details over the phone is unacceptable, raises serious security concerns, and creates a very poor user experience. In Europe, such practices can even lead to penalties under consumer protection and data security regulations. It felt unsafe and highly unprofessional. Ultimately, we had to cancel our entire trip because of this situation. Later, the hotel offered a late check‑out, but by then it was already well past midday and we would not have been able to arrive in time. Eventually, a refund was processed.

Mindaugas·8 maanden geleden

We fell head over heels for the lifestyle pool at SMI:PS - it was our first time trying it out and we're already planning our next visit. The staff and other guests were super friendly, which made us feel right at home. The only downside was that we didn't book enough time for our first trip - we'll be back soon!

Rutledge·10 maanden geleden

“You both are charged in my credit card and it is a attempt of fraudulent act and it is not acceptable”

We're still trying to get to the bottom of a frustrating issue with our booking - it seems that we were charged twice by a third-party site, and the staff at Sea Mountain Nude Resorts were unable to help us resolve the problem. We're hoping to get our money back, but it's been a real headache.

Stephen·Een jaar geleden