“Total disappointment”
I’m extremely disappointed with my stay. The property used to be well‑maintained, but now it feels very outdated. I altered my entire travel route from Canada to Texas just to visit this hotel again for the Sunday brunch that was included in my booking last year, only to find out it’s no longer part of the package—a huge letdown. For $185 a night the room looks like a 2‑star hotel, with only a view of treetops. The front desk staff were unpleasant and unprofessional; they didn’t even tell me about the damage deposit fee, just listed the total amount upfront with no explanation. The beds were worn and sagged in the middle, causing me to fall into them at night. The coffee machine and TV remote were broken. There are cheaper options with better service, and I will definitely never stay here again.
Agnieszka·2 maanden geleden