“Good service and atmosphere ruined by severe property damage and zero accountability”
Overall, our stay at the hotel was pleasant at first. The general service was good, and the property has a great atmosphere. However, our experience was completely ruined by how management handled a major issue during and after our stay. A hotel employee driving a golf cart severely damaged our personal vehicle. While accidents happen, the real disappointment has been the lack of responsibility and follow-through. It has now been a full month since the incident, and neither the hotel nor their insurance company has settled the claim or provided any assistance or compensation toward our repair costs. It is extremely disappointing to see a hotel that presents good hospitality completely abandon its guests when a serious mistake occurs on their watch. We are left paying out-of-pocket for damage caused entirely by their staff. Until management takes accountability for guest property, I cannot recommend staying here
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