We were exhausted after two flights. We couldn’t book a room before midnight, so the reservation was only for the next day. We hoped the hotel would accommodate us since the room was paid for, but they denied us, citing no available rooms, even though about half an hour before the booking the site still showed availability. We arrived by taxi from the airport at around 5 am. Instead of trying to help or offer a solution, the staff simply told the taxi driver, “Take them back, we have no rooms.” That attitude toward guests, especially after two flights and so early, is completely unacceptable.
Denilbek·2 maanden geleden