“Beautiful views, disappointing stay and dishonest management.”
The place is in a great spot with a lovely ocean view and a public beach, and I appreciate the early check‑in. However, when we arrived we had already told the staff our exact ferry arrival time, yet no one was waiting at the jetty even though the ferry was only 10 minutes late. I had to stand with my luggage and message the hotel on WhatsApp until someone finally came. In the bathroom there are no shelves in the shower for toiletries, so everything has to be put on top of the closed toilet, which is very inconvenient. A glass window above the door lets hallway light spill into the room at night, so I couldn’t sleep in darkness. The breakfast was very limited—just a few toasts and a sour packaged juice—and the smell of toasted food during preparation drifted straight into the room, which was annoying. I had to check out early on October 15 instead of October 19 for personal reasons. I paid for the full stay in cash on arrival. In our WhatsApp conversation the manager wrote, “I will approve it,” promising a refund for the unused nights, but after I left the hotel’s management officially denied my request, contradicting their written promise. This is how my experience ended. Please keep your word and be honest with guests.
Oksana5 dagen geleden