“Poor service. Will not return”
The food and service in the bar and restaurant were great, and the surroundings are beautiful, but the place feels dated. We had requested an early check‑in a day ahead, hoping to arrive by noon. The response was that we could enjoy the facilities and they’d “do everything they can” to get us the room early. When we arrived, we were told housekeeping had been notified, yet we waited 4 hours (!!!) for the room. They claimed they’d sent a message by 15:00, but we never received it. I’m not sure if it was due to our nationality, religion, or the fact that we came at night, but we saw and overheard other guests getting rooms early. Receptionists were unhelpful, unapologetic, and even rude. They blamed Booking for our early arrival and said we could use the facilities, but without a room card we couldn’t access the relevant ones (and it was raining all day). No apology came, and no one asked how we were doing or how the stay was going. Very disappointing.
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