“I would have came back another time to give them a second chance if there pool and hot tub was back up and running but i”
When I got to the property, we stayed the first night woke up the next day to go look at the pool and hot tub and was told it was shut down by the health department and we couldn’t swim. We was unaware that when we booked and the whole reason we stayed was for our kids to swim and have a good time at the hotel with a full kitchen and leave and come back as we please. as we were packing our things I seen a cockroach on the kitchen floor a small one it was not a Palmetto. We checked out and was told that the hotel allure sent the money back to booking and to get a hold of booking to get the money from them. I got a hold of booking and they told me that allure never refunded them and now allure doesn’t want to speak to booking. I’m having trouble getting my money back for the nights. I did not stay. The staff was friendly and seemed confident that they did refund booking, but apparently they didn’t. That the pool was shut down and hot tub And a cockroach on the floor
Tanaya6 dagen geleden