Banyan Tree Dubai at Bluewaters

Great rooms with comfortable beds, excellent breakfast, very friendly staff – even at the pool they’re attentive – and at all times there were plenty of cold drinks in coolers. The French restaurant was tasty, and there were plenty of loungers at the pool and beach. The odd, arrogant guests are a problem, but that’s not the hotel’s fault. The tiles at the pool are very slippery, and the loungers you have to pay for as a hotel guest – something we don’t see in other 5‑star hotels – and the location is unattractive.

Anja·Een maand geleden

“Excellent stay overall, but serious issues during the checkout day were very disappointing”

The hotel itself was great—beautiful grounds, solid facilities, and comfy rooms, and the service was usually fine. However, the end of our stay was really upsetting: my daughter had a serious mishap in the pool even though several lifeguards were present, our luggage was mistakenly given to another family after check‑out, and we were asked to leave the lobby while dealing with all that and without any spare clothes. I filed a formal complaint, but the only remedy offered was a free pool and beach day pass, which felt inadequate for what happened. That was especially disappointing for a luxury property and really tainted my overall impression.

Ahmad·2 maanden geleden

“Great Hotel, disappointing staff”

I was happy with most aspects, but the staff messed up our luggage by handing it to another family, gave us confusing tips about outside food, and then a rude employee told us to leave right in the middle of our meal.

Ahmad·2 maanden geleden

Everything! It’s a gem of a property!

Iulia·2 maanden geleden

“Cozy resort, excellent service and top decoration.”

The concept was great, nothing was wrong.

Barbara·2 maanden geleden