OYO A Better Night Hotel - Manchester Salford

I recently stayed here and the deposit situation was a huge let‑down. At check‑in I was told the deposit would be refunded within two days after checkout, yet it’s now over three months and I still haven’t received it. I’ve followed up several times, but the responses have been slow or unhelpful. This is extremely frustrating and unprofessional. A hotel should honour its own policies and not leave guests waiting that long for their money. Future guests should be wary of the deposit policy here.

Elmira·6 maanden geleden

“They are out of business without notice when we got there we found out”

They shut down without any notice. We arrived only to find out they were out of business.

Zhu·6 maanden geleden

“Shit”

I had to scramble to find another place at midnight because there was no staff to open the door, turning the night into a nightmare and costing me an extra £55 for a new hotel.

Rebaz·7 maanden geleden

I couldn’t get into the building to check in, the call bell never rang and phone calls went unanswered, with no explanation given; apparently double‑booking caused me to stay elsewhere.

Smith·8 maanden geleden

The staff were friendly and helpful, check‑in and check‑out were effortless, and parking was free.

Hreiðar-hetja·8 maanden geleden