The Pavilion Hotel Kuta

“Poor communication between staff”

We were told a wake‑up call would be at 4 am and a taxi to the airport at 4:30 am, but we actually got the call at 4 am and when we went to the lobby for the 4:30 pick‑up we were told the taxi had been booked for 4 am and we were expected to leave by then, which wasn’t what we’d discussed the night before; the man got quite irate, said he couldn’t book any more taxis because of a “long wait time,” and we ended up getting a Grab taxi in under 5 minutes—probably what we should have done first, but the hotel offered the wake‑up and taxi so we assumed they would deliver the service they promised. Also, fix your showers.

Neil·2 weken geleden

“Kind staff and clean, but definitely in need of renovation.”

The staff were incredibly kind, the price was reasonable, and everything was clean, but the hotel definitely needs some renovation. The bathroom was especially uncomfortable—the space between the shower door and the sink is so narrow that it is difficult to get in and out without getting everything wet. The furniture and overall interior could also use an update.

Patricia·2 weken geleden

Ubicación, personal, todo en general

Sandra·2 weken geleden

Thank you to the sweet and helpful staff. We enjoyed our stay at this hotel, and nothing was lacking.

Nada·2 weken geleden

“super séjour, je garde ses coordonnées si je dois revenir”

Personnels très agréables et disponibles, bouilloire à disposition, proche de la plage, de l'aéroport, des commerces. un peu de bruit la nuit de personnes qui parlent et que l'on entend comme si elles étaient à côté

Myriam·3 weken geleden