Ira Hotel & Spa - Adults Only

The room was beautifully furnished and spacious. The lodge was great, especially in the autumn when it was cozy to stay and enjoy the view. The location was also perfect because it wasn’t in the tourist‑packed center yet was just a few minutes’ walk from the main attractions. Breakfast was generally good, but there was no buffet; everything was brought to the table. Because there was so much food and I didn’t like everything, I had to leave about a third of it untouched.

Von·2 weken geleden

“Unfortunately, we cannot recommend this hotel based on our experience”

The location was fine. Unfortunately, our stay at Ira Hotel & Spa was ruined by a safety incident. A draft caused the glass part of our door to slam shut and break, sending shards onto the terrace and into the swimming pool. Luckily no one was on the terrace at the time and nobody was hurt, but the pool was littered with glass and unusable. The hotel’s response was the real disappointment: we were immediately told we had to pay €200 for the damage, even though we didn’t think we were at fault. There were no signs in the room warning us about securing the door because of drafts. The administrator was particularly unpleasant, speaking rudely, repeatedly calling us, demanding we come to reception, refusing to give her name, and threatening to call the police. We were not afraid to contact the police because we hadn’t caused the damage intentionally and were ready to explain what happened. Even more disheartening, after the incident we were forced to leave the hotel despite already paying for our stay, losing the remaining paid night/day. We paid about €470 for two nights, so we expected a much higher level of service, safety, and professionalism. Accidents happen, but the hotel’s reaction—blaming, pressuring, and threatening—was unacceptable. We are now requesting a refund for the unused accommodation and an investigation into the incident.

Олександра·3 weken geleden

“We really enjoyed our stay!”

The room was beautiful and spacious, and the location was ideal for walking to shops and restaurants. Sunset views were exceptional. I do think they could enhance the communal area to improve the sunset experience by adding a bar or drinks area. We brought our own drinks and snacks for sunset, which was still a great experience.

Bernice·3 weken geleden

“Magnifique vue sur santorin”

The view and location were great. The breakfast was lacking.

Johanna·Een maand geleden

“Be careful! You may find yourself in a surreal situation unlike anything you would expect from a professional hotel anyw”

Unfortunately, we never got the chance to find out. We paid €6,700 for our family holiday and were never provided with a single room. So there is nothing about the property itself that we can honestly review. We paid €6,700 and received zero rooms. Our request for a refund was refused. What disturbed us most, however, was not simply losing our accommodation. It was the way we felt we were treated throughout the situation. We did not feel treated as guests, as customers, or even with basic human consideration. Instead, it felt as though every possible pretext could be seized upon, turned against us and used to justify keeping the entire payment. What made matters even harder to understand was that the rooms appeared to become available again for essentially the same dates. They seemed remarkably skilled at turning a customer’s problem into their own advantage. In our case, the outcome speaks for itself: €6,700 paid. Zero rooms provided. Refund refused. Our family holiday was ruined before it even began. Based on our experience, I would strongly advise anyone considering this property to read every condition extremely carefully, keep absolutely everything in writing and never assume that common sense or goodwill will resolve a problem

Nick·Een maand geleden